BB8 App Privacy Policy — Your data is safe with us

When you create and manage your account on bb8 app, we collect certain personal information that is necessary for its operation. This Privacy Policy clearly explains what data is collected and why.

Information collected at registration:

• Full name (as per National ID)
• Email Address
• Mobile Phone Number
• Date of Birth (for age verification)
• Address (City & District)
• Preferred Currency & Language

Information collected for KYC verification:

• Scanned copy of National ID or Passport
• Recent Photo (Selfie or Photo ID)
• Proof of Address (Utility Bill or Bank Statement)

Automatically Collected Information:

• IP Address & Device Type
• Browser Information & Operating System
• Login Time & Activity Logs
• Betting Patterns & Gaming History

Bb8 app collects your information through various methods. Please be aware of each of these:

• Directly Provided: You provide information directly when filling out registration, KYC, payment, or support contact forms.
• Automatically Collected: Browsing data is collected via cookies, web beacons, and log files.
• Payment Gateways: Transaction details are received from payment processors during Mobile Pay, Nagad, or bank transfer transactions.
• Third-Party Verification: Trusted KYC services are used for identity verification.

Bb8 app uses your information solely for the purposes listed below and for no other reason:

• Account Management: Ensuring secure login, password recovery, and account protection.
• Payment Processing: Processing deposits and withdrawals securely.
• Legal Obligations: Compliance with Anti-Money Laundering (AML) and KYC regulations.
• Customer Support: Resolving your issues quickly and providing effective support.
• Responsible Gaming: Identifying unusual betting patterns and providing support.
• Security: Preventing fraud, hacking, and unauthorized access.
• Service Improvement: Analyzing user experience to improve the platform.
• Relevant Communications: Sending important updates, security alerts, or promotions (with your consent).

Bb8 app may share information only in limited circumstances and solely in the situations outlined below:

• Payment Processors: Trusted payment gateways (such as Mobile Pay and Nagad) receive only the payment information necessary to process your transactions.
• KYC Service Provider: Only KYC-related information is transmitted through secure channels for identity verification.
• Legal Authorities: Data may be disclosed to comply with legal obligations, including court orders, lawful requests from government authorities, or money laundering investigations.
• Technology Partners: Hosting and cloud service providers process a limited amount of technical data and are bound by our strict data processing agreements.

In the event of a business restructuring or merger, users will be notified in advance and given the opportunity to accept the new policy.

Bb8 app uses cookies and similar tracking technologies on its website and app. These enhance your browsing experience and help keep the platform secure.

• Essential Cookies: Used to maintain login sessions and ensure platform security. These cannot be disabled as the platform requires them to function.
• Functional Cookies: To remember your preferred language, odds format, and display settings.
• Analytics Cookies: To understand which pages are used most (anonymous data). You can turn these off if you prefer.
• Security Cookies: To detect multiple failed login attempts or suspicious activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Bb8 app does not retain any data longer than necessary. The retention period for each data type is outlined below:

• Account Information: For the duration your account is active, and for 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 7 years, in accordance with anti-money laundering regulations.
• KYC Documents: Up to 5 years after account closure, in compliance with regulatory requirements.
• Customer Support Conversations: 2 years from the date of last contact.
• Analytics Data: In anonymized form for up to 2 years.
• Inactive Accounts: Data is reviewed after 12 months of inactivity.

Under the bb8 app Privacy Policy, you have the rights listed below. To exercise any of them, contact us at support@bb8app.bet.

Bb8 app is strictly for users aged 18 and above. We take firm measures to ensure that minors cannot access this platform.

• Age verification is mandatory at the time of registration.
• Date of birth and identity documents are verified during the KYC process.
• Any account suspected of belonging to a minor is suspended immediately.
• We never knowingly collect personal information from minors.

The bb8 app website or app may occasionally reference third-party services, such as payment gateways or licensing authorities. Here are some important points regarding this:

• Third-party websites have their own privacy policies, which apply when you visit them.
• Bb8 app is not responsible for the privacy practices of third parties.
• Our payment partners maintain their own security standards and are PCI-DSS compliant.

Bb8 app may update this Privacy Policy from time to time. Here's how you'll be notified of any changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• A notice of any changes will be displayed when you log in to the platform.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@bb8app.bet
• Live Chat: Click the chat icon at the bottom-right of the website (active 24/7)
• FAQ: Frequently Asked Questions Find answers to common questions on this page
• Responsible Gaming: On this page Get Support for Gaming Issues

Our Data Protection Officer (DPO) will review any privacy-related request within 72 hours. Your data security is not just a policy for us — it is our responsibility.